Proactive ICT Services Director

2 weeks ago


Brisbane, Queensland, Australia University of Southern Queensland Full time
About the Role

We are seeking a proactive, results-driven ICT leader to join our team as a Proactive Services Manager at the University of Southern Queensland.

The successful candidate will have a strong background in managing large-scale ICT projects, a strategic mindset, and a passion for improving systems and services.

As a key member of our ICT team, you will be responsible for the strategic management of our proactive engagement to minimise system disruptions, optimise service delivery, and enhance user experience across the university.

Initial Key Priorities
  • Proactive System and Service Optimisation: Collaborate with other key members of ICT to identify top opportunities for proactive support, including SOE Environment optimisation, proactive AV support, and asset management/delivery/recovery.
  • Printer Optimisation: Lead the Printer Optimisation Project, focusing on the efficient use of printing throughout the university, with a view to engaging a vendor or supplier to assist.
  • Asset Recovery: Take a lead role in the ICT Asset Recovery project, aiming to reclaim, redeploy, or consolidate our current fleet of devices, in conjunction with the Asset Management Lead.
  • SOE Development: Lead the development of an updated UniSQ SOE project, including an updated Windows 11 SOE and Mac SOE, using tools and processes like JAMF and Intune.
What We're Looking For

The successful candidate will have:

  • Proven experience in leading and implementing technology improvement initiatives, designing large, complex systems, and providing expert knowledge in relevant design standards and techniques.
  • A commitment to working as part of a high-performance management team, with a shared commitment to outcomes and goals within ICT and across the university.
About the University

The University of Southern Queensland is a leading regional university committed to innovation, excellence, and providing an exceptional experience for our students and staff.

We value diversity and strive to foster an inclusive environment that is underpinned by our values and champions, embracing and respecting differences.

We support and encourage applications from all diversity groups and understand that careers may be placed on hold or limited throughout many life circumstances.

Find out more about the University of Southern Queensland at our website.


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