Contact Centre Professional

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $90,000
Customer Service Role

We are seeking an experienced professional to join our contact centre team, responding primarily to inbound calls, chat and emails from our community.

Main Responsibilities
  • Deliver high quality, friendly, accurate and efficient service to customers via phone, email, and chat.
  • Answer customer enquiries and requests, providing knowledgeable assistance across all aspects of council services.
  • Work in a dynamic contact centre environment with performance-focused expectations.
Key Requirements
  • Previous experience in contact/call centre roles with a focus on service excellence.
  • Demonstrate patience, understanding of customer needs, and strong problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in computer skills, with experience in efficient data entry and system navigation.
Benefits Package
  • A comprehensive induction and training program.
  • Ongoing coaching and mentoring in a supportive environment.
  • Flexible working arrangements, including a 19-day month roster.

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