Cloud Based Contact Centre Professional
7 days ago
Experience the opportunity to lead cloud-based contact centre platforms in a dynamic and vibrant environment, driving the evolution of our business.
About the RoleWe are seeking a strategic and experienced professional to oversee effective usage of contact centre AI solutions, managing Contact Centre tools and driving adoption across the team.
Key Responsibilities:
- Develop and execute the CCaaS product roadmap, focusing on Genesys Cloud, Microsoft Dynamics, and AI-powered solutions
- Identify and deliver enhancements in AI, self-service, and analytics
- Translate business needs into scalable platform features
- Oversee the implementation of contact centre AI solutions, ensuring seamless integration with CRM systems
- Drive the adoption of Contact Centre tools across the organisation
Requirements:
- 5+ years of experience in CCaaS product ownership or contact centre technology leadership, with expertise in Genesys Cloud Solutions
- Strong knowledge of contact centre operations, CRM integration, and omnichannel CX
- Proven experience with AI automation, conversational IVR, speech analytics, and real-time insights
What We Offer:
- A chance to bring extraordinary value to your career at Nespresso
- A dynamic team environment with opportunities for growth and development
- Flexible working arrangements, including remote work options
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