Contact Centre Professional

4 days ago

Sydney, New South Wales, Australia beBeeExpertise Full time $70,490 - $124,990
Contact Centre Expertise

Deliver exceptional service to a large enterprise customer, managing key technologies such as CISCO UCCE, NICE MPower, and Verint WFO.

  • Maintain optimal system performance by addressing critical issues promptly.
  • Facilitate seamless communication, share knowledge, and respond efficiently to meet customer expectations.
  • Pursue innovative solutions in contact centre technology and on-premise infrastructure.
  • Contribute to a structured environment adhering to ITIL principles.

This role demands strong problem-solving skills, proactive approach, excellent communication, and interpersonal abilities. The ideal candidate will learn, adapt, and grow within a collaborative team setting.

Key Responsibilities:

  • Technical Support: Troubleshoot and resolve technical issues in a timely manner.
  • Vendor Management: Collaborate with vendors to drive desired outcomes for customers.

Requirements:

  • Technical Skills: Proficiency in contact centre technologies, including CISCO UCCE, NICE MPower, and Verint WFO.
  • Communication: Excellent verbal and written communication skills.
  • Teamwork: Ability to work collaboratively within a team environment.

Benefits:

  • Personal Growth: Opportunities for learning and professional development.
  • Collaborative Environment: Work with a talented team of experts in contact centre technology.

About the Role:

  • Duration: Ongoing full-time position.
  • Work Hours: Standard 8-hour day, Monday to Friday.

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