Hub Administrator

7 days ago

Melbourne, Victoria, Australia beBeeSpecialist Full time $60,000 - $80,000
Hub Specialist

We are seeking a skilled professional to join our team as a Hub Specialist. This role is responsible for the administration of superannuation products, ensuring that clients, members, and stakeholders receive exceptional service.

Key Responsibilities:

  • Resolve queries efficiently, anticipating stakeholder needs and taking ownership for first call resolution
  • Demonstrate ownership of investigations on behalf of customers
  • Serve as the first escalation point for challenging stakeholders
  • Achieve targets for calls, administrative tasks, and written correspondence
  • Participate in team meetings and training sessions to discuss ideas and achieve team goals
  • Demonstrate a proactive approach to independent learning and stay up-to-date with industry-related issues
  • Provide superior customer service by completing work within agreed quality standards and SLA's
  • Adhere to legislative requirements and assist the Team Leader with task management
  • Risk management: identify strategies to minimize risk and implement process improvements

Requirements:

  • Excellent understanding of relevant Superannuation legislation and industry knowledge
  • Sound knowledge of MS Office and other software packages
  • General knowledge of superannuation pensions
  • Accuracy and attention to detail, with the ability to think laterally
  • Good investigation and problem-solving abilities
  • Customer-focused, with the ability to collaborate with others
  • Prioritization and time management skills to meet tight deadlines
  • Generate creative solutions to address problems and commit to follow-through

Desirable Qualifications:

  • ASFA RG 146 qualification or equivalent

About Us:

We are a leading provider of technology-enabled administration solutions. Our proprietary technology, process, and people deliver a comprehensive financial data solution to our superannuation clients. We support clients across all superannuation fund sectors, offering a range of value-added services.

Our Culture:

We prioritize diversity, inclusivity, and empathy, promoting a flexible and blended work environment where our people can thrive. We treat all individuals fairly and equitably, without discrimination.

  • Hub Manager

    1 week ago

    Melbourne, Victoria, Australia Dixon Appointments Full time $70,000 - $120,000 per year

    Are you a high-energy, solutions-focused professional with a passion for people, community, and creating exceptional experiences? Our client a premium Coworking and Business Hub in Moonee Ponds, is seeking a dynamic Hub Manager to oversee daily operations, foster collaboration, and ensure members feel supported and connected. About our client: A modern,...

  • Casual Virtual Receptionist

    4 days ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Work for a certified Great Place to Work organisation- Be apart of a tight knit, collaborative team- Monday-Friday Shifts available - No Weekend Work**Virtual Receptionist (Casual) | Melbourne****Reports to**: General Manager - Services (Hub Connect)**Start date**: Immediate**Location**: Head Office at Hub Collins Street**Employment type**: Casual**Ordinary...

  • Hurstbridge Hub Development Officer

    5 days ago

    Melbourne, Victoria, Australia Nillumbik Shire Council Full time

    Please note, we will only be accepting applications from current Nillumbik Shire Council employeesTemporary part time 12 hours per week (until 6 May)Band 5 roleFlexible working arrangements available - balance life and workAccess to health and wellbeing initiatives and learning and development opportunitiesGenerous personal and carers leaveCustomer First...

  • Senior Hub Assistant

    1 week ago

    Melbourne, Victoria, Australia beBeeAdministrative Full time $55,000 - $88,000

    General Administration RoleThis is a key role within our team where you will provide proactive and effective general administration assistance to our lawyers and practice executives.Key responsibilities of this role include:Providing administrative support to lawyers and practice executivesAssisting in the day-to-day running of the hubMentoring junior...

  • Assistant Property Manager

    4 days ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Great Place to work certified 4 years in a row- Premium CBD Locations, close to public transport- Love where you work, and make the role your own**About Hub Australia**:Hub Australia provides premium workspaces, business networks, and services across 13 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.Founded and headquartered in Melbourne,...

  • Office Coordinator

    4 days ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Work at a certified Great Place to Work- Be part of a B Corp and certified carbon neutral company- Have access to benefits centred around professional development and wellness**Office Coordinator | Hub Australia | Location: Southern Cross****About Hub Australia**:Hub Australia provides premium workspaces, business networks, and services across 13 locations...

  • Workplace Coordinator

    1 week ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Work at a certified Great Place to Work- Be part of a B Corp and certified carbon neutral company- Have access to benefits centred around professional development and wellness**Workplace Coordinator | Hub Australia | Location: Melbourne CBD (Multiple Locations)****About Hub Australia**: Hub Australia provides premium workspaces, business networks, and...

  • Receptionist/Administration Assistant – Part-Time

    2 weeks ago

    Melbourne, Victoria, Australia Canterbury Health Hub Full time $50,000 - $80,000 per year

    Receptionist/Administration Assistant – Part-TimeLocation: Canterbury/Surrey HillsJob Type: Part Time (11–18 hours per week, with the potential to increase)Clinic: Canterbury Health HubWe are looking for a warm, capable and proactive individual to join our friendly and growing team in a Receptionist/Administration Assistant role. This is a fantastic...

  • Service Desk Technician

    1 week ago

    Melbourne, Victoria, Australia Hub Australia Full time

    Be a part of a B Corp, carbon-neutral, and Great Place to Work org- Immerse yourself in a vibrant, dynamic team atmosphere that values collaboration- Enhance your skills with our professional development opportunities.**About Hub Australia**:Hub Australia provides premium workspaces, business networks, and services across 15 locations in Sydney, Melbourne,...

  • Volunteer Receptionist

    1 week ago

    Melbourne, Victoria, Australia Seawinds Community Hub Full time

    OverviewJoin our team at the Seawinds Community Hub as a Volunteer Receptionist, where you'll be the welcoming face and first point of contact for our diverse community. This role is ideal for individuals who enjoy interacting with others, managing administrative tasks, and contributing to a positive, community-driven environment.ResponsibilitiesBe the...