Receptionist/Administration Assistant – Part-Time

Receptionist/Administration Assistant – Part-Time

Location: Canterbury/Surrey Hills

Job Type: Part Time (11–18 hours per week, with the potential to increase)

Clinic: Canterbury Health Hub

We are looking for a warm, capable and proactive individual to join our friendly and growing team in a Receptionist/Administration Assistant role. This is a fantastic opportunity to be part of a well established and supportive allied health clinic that genuinely values teamwork, professionalism and patient care.

The ideal candidate will be confident in both front-facing reception duties and behind-the-scenes administration — someone who enjoys helping others, staying organised and being a calm, reliable presence within the team.

About the Role

This is a newly created, part-time hybrid position designed to support the day-to-day running of the clinic. You will be working alongside a team of six other receptionists and closely with our Practice Manager to ensure a smooth and positive experience for both patients and practitioners.

Key Responsibilities:

• Welcoming and assisting patients in a professional and friendly manner
• Managing phone calls, online bookings, emails and general enquiries
• Supporting patient flow and day-to-day clinic operations
• Answering and directing incoming calls with excellent customer service
• Processing private health insurance claims using HICAPS
• Daily payment summary reconciliations
• Maintaining the clinic's presentation and cleanliness
• General additional tasks as required

Higher Level Duties:

• Assisting with marketing tasks
• Help manage internal communications and systems
• Be involved in monthly reporting and statistics
• Provide support on project-based tasks as required
• Monitor stock levels and coordinate supply orders
• Provide support with onboarding and training of new team members
• Contribute to improving clinic systems and procedures
• Play a key role in assisting management across a range of operational tasks as required

About You

We are looking for someone who brings a positive attitude and a team-first mindset. Experience in a health setting is a bonus but certainly not essential — full training will be provided.

You will ideally have:

• Previous experience in reception or administration (healthcare or medical preferred)
• Strong organisational skills and attention to detail
• Clear, kind and professional communication
• A calm, solutions-focused approach in busy or changing environments
• Confidence using practice management software (Cliniko experience a bonus)
• Ability to work independently and within a team
• A flexible can-do attitude and willingness to learn
• A genuine alignment with our clinic values of respect, kindness and care

Availability:

• 11–18 hours per week, with potential for additional hours
• Flexibility to work a mix of opening and closing shifts preferred
• Availability to assist with Saturday shifts and occasional leave cover preferred

About Us

Canterbury Health Hub has proudly served the Eastern Suburbs since 1998. Located in the heart of Canterbury/Surrey Hills, we are one of Melbourne's most trusted Allied Health clinics.

We are passionate about delivering exceptional care to people of all ages in a professional, welcoming and supportive environment. Our team culture is built on kindness, communication and genuine dedication to patient wellbeing.

Our multi-disciplinary team includes over 30 practitioners across Osteopathy, Myotherapy, Remedial Massage, Chiropractic, Physiotherapy, Psychology, Counselling, Hypnotherapy, Traditional Chinese Medicine, Dietetics, Red Light Therapy and Audiology.

What We Offer

• A flexible part time role
• A warm and inclusive team culture
• A beautiful clinic environment
• Supportive leadership

If you're someone who takes pride in your work, enjoys variety in your day and wants to be part of a caring and connected team — we would love to hear from you.

Please send your cover letter and resume to: or apply online:

Applications close on 15th September 2025