Casual Virtual Receptionist

11 hours ago

Melbourne, Victoria, Australia Hub Australia Full time

Work for a certified Great Place to Work organisation
- Be apart of a tight knit, collaborative team
- Monday-Friday Shifts available - No Weekend Work

**Virtual Receptionist (Casual) | Melbourne**

**Reports to**: General Manager - Services (Hub Connect)

**Start date**: Immediate

**Location**: Head Office at Hub Collins Street

**Employment type**: Casual

**Ordinary hours of work**: Varying times and days between Monday - Friday, 9am - 6pm. Minimum 3 hours per shift.

**Salary**: To be discussed at interview stages. Base rates are in addition to 25% Casual Loading (Superannuation and rates above are in accordance with requirements to current awards and legislation).

**About Hub Australia**:
Hub Australia provides premium workspaces, business networks, and services across 11 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide.

Founded and headquartered in Melbourne, Hub has rapidly grown to become the largest privately-owned coworking operator in Australia, with over 100 staff and 4000 members ranging from small business and government to non-profit and corporations. With 96% of employees describing Hub as a great place to work, we're thrilled that Hub Australia has placed 17th in the 2021 Australia's Best Workplaces List.

Established in 2011, Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active. Hub is a fun, energetic, and dynamic environment with plenty of room for growth - as we continue to build the best place to create, share, and work with others, there's a perfect place for you to grow with us.

**Your Role**:
As a Casual Virtual Receptionist, you will mainly support our Customer Support Coordinators in creating a smooth and memorable experience for our members.

**Responsibilities**:

- Areas for which you will be responsible are:_
- Variety of administrative tasks to support to the Hub Team
- Answer and manage incoming phone calls through our telephone system in a professional and personable manner, following tailored processes for Hub Australia and Virtual Office members
- Embody the Hub values of Collaborative, Adaptable, Resourceful, Accountable & Beyond Profit.
- Follow Hub customer experience guidelines to ensure a memorable and consistent Hub experience with each guest or member engagement

**About you**:

- Previous reception, administration or concierge experience.
- Customer service focused, always willing to go above and beyond for members,
- Team first attitude, but also happy to work independently when needed.
- Flexible to work weekdays (Monday - Friday) shifts will be varied depending on operational needs.

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