Strategic Customer Engagement Manager

15 hours ago

Sydney, New South Wales, Australia beBeeCustomerEngagement Full time
Customer Engagement Marketing Professional

We are seeking a highly skilled marketing professional to join our team as a Customer Engagement Marketing Manager.

This is an exceptional opportunity for a strategic marketer with a flair for community building and customer engagement. As a key member of our team, you will be responsible for creating and delivering a consistent customer-centric engagement strategy to drive tenant attraction and retention across our portfolio.

Your primary focus will be on developing and implementing a comprehensive customer engagement asset-level strategy that includes attracting tenants, onboarding seamlessly, connecting continuously, and offboarding positively. You will curate and manage meaningful building communities to enhance tenant satisfaction and drive retention.

You will also develop and implement brand-aligned campaigns, collateral, and digital content using industry-standard tools such as Canva and Hubspot. In addition, you will own and manage marketing budgets and reporting metrics, create leasing experiences that engage and convert, and maintain strong collaboration with internal leasing teams, creative agencies, and digital platforms.

You will lead the attraction, onboarding, support, and offboarding process for tenants to ensure a smooth and memorable journey. Building deep, multi-layered relationships with tenants from executives to on-site teams is crucial to your success in this role.

You will curate and deliver tailored events, activations, partnerships, and wellness programs to strengthen tenant communities. Developing and managing the tenant engagement strategy in collaboration with concierge and service partners is essential to driving tenant satisfaction and community engagement.

You will leverage feedback and analytics to continuously improve tenant satisfaction and community engagement. Delivering targeted communications based on audience segments, including CEOs, leasing agents, and tenant teams, is critical to your success in this role.

You will use insights, feedback, and data to refine initiatives and report on performance. Managing external suppliers, contractors, and partners to deliver high-quality experiences and communications is also a key responsibility in this role.

Key Responsibilities:
  • Develop and Implement Customer Engagement Strategy
  • Curate and Manage Building Communities
  • Design and Develop Brand-Aligned Content
  • Manage Marketing Budgets and Reporting Metrics
  • Create Leasing Experiences
  • Maintain Collaboration with Internal Teams
  • Lead Tenant Attraction and Onboarding Process
  • Build Relationships with Tenants
  • Curate and Deliver Events and Programs
  • Manage Tenant Engagement Strategy
  • Leverage Feedback and Analytics
  • Deliver Targeted Communications
  • Manage External Partnerships
Required Skills and Qualifications:
  • Tertiary Qualifications in Marketing, Communications, Business or Related Field
  • Proven Marketing Experience in Retail or Property Marketing
  • Strong Understanding of Property Fundamentals
  • Proficiency in Marketing Platforms and Design Tools
  • Excellent Communication, Project Management and Problem-Solving Skills
  • High Customer Service Mindset
  • Ability to Influence Multiple Stakeholders
Benefits:
  • Career Development Opportunities
  • Lifestyle Benefits Including Parental Leave and Flexible Work Options
  • Inclusive Culture
  • Health and Wellness Programs
  • Financial Benefits Including Life and TPD Insurance
How to Apply:

We encourage people of all backgrounds to apply. If you have any requirements that need to be accommodated during the hiring process, please let us know.

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