IT Technical Support Specialist
4 weeks ago
About the Role:
We are seeking a highly motivated and proactive IT Technical Support Specialist to provide first-contact technical support to users of our IT services. This is an excellent opportunity for someone passionate about IT support and service delivery to make a real impact on business operations.
The successful candidate will play a key role in delivering high-quality IT services and support, including logging incidents, troubleshooting, software installation, and identifying opportunities for process improvements.
Key Responsibilities:
- Provide first-line IT support to clients, offering troubleshooting and assistance for a wide range of hardware, software, and application issues.
- Log and manage Incidents and Service Requests, ensuring accurate documentation and timely resolution.
- Monitor and action incoming IT requests from customers via approved channels, ensuring efficient triage and resolution within agreed timeframes.
- Assist in the installation and configuration of software, IT equipment, and tools to support business functions.
- Identify faults affecting IT systems, analyze issues, and provide documented, peer-reviewed solutions.
- Collaborate with other team members to improve IT processes, systems, and user experiences, identifying opportunities for continuous improvement.
- Provide advice and guidance to clients on the effective use of IT systems and applications.
Salary: $65,000 - $80,000 per annum (dependent on experience).
Location: Perth, Western Australia.
Required Skills and Qualifications:
- Proven experience in a similar IT support role, preferably in a Service Desk environment.
- Strong knowledge of IT systems, hardware, software, and troubleshooting techniques.
- Familiarity with ITIL practices, particularly incident management, and service request processes.
- Excellent communication skills, with the ability to effectively assist users and document issues clearly.
- A customer-focused attitude, with a passion for providing high-quality support.
- Ability to identify areas for improvement in IT services and proactively propose solutions.
- Strong analytical skills to diagnose technical problems and provide practical resolutions.
Benefits:
Talent International offers a dynamic and supportive work environment, with opportunities for professional growth and development.
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