Banking Consultant

4 hours ago

Sunshine, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our team in Australia. As a Banking Consultant, you will be responsible for providing exceptional customer service and meeting the end-to-end banking needs of our customers.

Key Responsibilities
  • Provide seamless branch experiences for customers by meeting their banking needs across transaction activities, needs-based conversations, and digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.
Requirements

To be successful in this role, you will ideally bring:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
What We Offer

At ANZ, we offer a range of benefits and opportunities for growth and development. We are committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

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