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Banking Consultant, Sunshine VIC

2 months ago

Sunshine, Australia ANZ Full time
About Us

At ANZ, we're committed to improving the financial wellbeing and sustainability of our customers. Our mission is to provide exceptional customer experiences through innovative banking solutions.

About the Role

As a Banking Consultant, you'll play a key role in delivering seamless branch experiences for our customers. You'll be responsible for meeting each customer's end-to-end banking needs, providing needs-based conversations, and educating them on digital solutions.

Key Responsibilities
  • Provide customers with a seamless branch experience by meeting their end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver exceptional customer experiences.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.
What We're Looking For

We're seeking a highly adaptable and customer-focused individual who can thrive in a fast-paced environment. You'll need to have:

  • Exceptional customer focus and retail experience.
  • Experience in being a user and promoter of technology, with a working knowledge of digital channels.
  • Ability to multi-task and adapt to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
Why Join Us?

At ANZ, you'll have the opportunity to make a meaningful impact on our customers' lives. You'll be part of a diverse and inclusive team that values growth and development. We offer a range of benefits, including flexible working arrangements and access to health and wellbeing services.