Banking Consultant

2 weeks ago

Sunshine, Australia ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Banking Consultant, your role is to provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions. You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience.

Key Responsibilities

  • Provide exceptional customer service and support to meet customer needs and exceed expectations.
  • Act as a subject matter expert in banking products and services, providing guidance and education to customers.
  • Collaborate with colleagues to achieve team goals and objectives, and contribute to a positive and inclusive team culture.
  • Stay up-to-date with banking industry trends and developments, and apply this knowledge to improve customer outcomes.
  • Ensure compliance with ANZ policies and procedures, and maintain a high level of professionalism and integrity in all interactions.

What You'll Bring

  • Exceptional customer service skills and a passion for delivering outstanding customer experiences.
  • Strong knowledge of banking products and services, and the ability to communicate complex information in a clear and concise manner.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • High level of professionalism and integrity, with a strong commitment to ethics and compliance.

Why Join Us

At ANZ, you'll have the opportunity to work with a talented and diverse team, and contribute to a business that is shaping a world where people and communities thrive. We offer a range of benefits and opportunities for growth and development, and are committed to creating a workplace that reflects the diversity of the communities we serve.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and inclusive work environment.
  • Access to training and development programs.
  • A range of flexible working arrangements.

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