Repair Operations Team Manager

2 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $80,000 - $105,000
Senior Team Lead for Repair Operations

This role is based in a Brisbane office and offers opportunities for professional growth.

Key Responsibilities:
  • Manage the repair coordination team to support business operations and service delivery excellence
  • Resolve customer complaints promptly and professionally
  • Assign tasks, manage workloads, and ensure team priorities and deadlines are met
  • Monitor project progress to guarantee timely completion and meeting targets
  • Onboard and train new team members for successful integration
  • Collaborate with other departments to understand needs and contribute to team success
  • Maintain accurate data, reporting, and administrative tasks
  • Foster exceptional customer service across the team
  • Track and manage key performance indicators (KPIs)
Requirements:
  • 3+ years of experience in insurance repairs
  • Strong communication and interpersonal skills
  • Excellent organizational and time management abilities
  • A hands-on leadership approach
  • High attention to detail, especially in administrative tasks and compliance
  • Proficiency in Microsoft Office, CRMs, job tracking systems, or SharePoint
  • A customer-centric mindset with a calm and solution-focused approach under pressure
  • Proactive, reliable, and adaptable

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