Repair Coordinator Manager

2 weeks ago

Brisbane, Queensland, Australia GTE Employment Services Full time

Add expected salary to your profile for insights

Our client operating in the Insurance Building Sector, is expanding and are seeking to appoint a Repair Coordinator Manager on a permanent basis. The Repair Coordination Team Manager is responsible for leading the Repair Coordination team (RC) and ensuring the smooth day-to-day operation of business processes. This role oversees workflow coordination, task delegation, and administrative quality standards across departments.

Key Responsibilities:

Lead and manage the Repair Coordination team to support business operations and service delivery

Allocate daily tasks and responsibilities across the admin team, ensuring priorities are met

Assist in workforce planning and recruitment, then coordinate onboarding/training of new RC employees including training, documentation, and induction scheduling

Ensure accurate and timely data entry and reporting across systems

Develop and maintain RC policies, procedures, and team training resources

Support the coordination of team meetings, schedules AL, and company-wide communications

Handle confidential or sensitive information with discretion and professionalism

Lead, coach, and motivate a team of Repair Coordinators to deliver outstanding customer service

Manage escalated calls and resolve complaints promptly and professionally

Support team development through training, feedback, and performance reviews

Collaborate with Managers, supervisors, estimators, to ensure smooth claim progression

Set Goals/Tasks for RC Team to meet on a regular basis (Daily, weekly etc.)

Recurring training with Team (Where required)

Identify process gaps and implement improvements to enhance service quality and efficiency

Key Skills & Experiences

3+ years' experience in the Repair Coordination Space with at least 1 year in a supervisory or management role

Excellent organisational and time management skills

Strong interpersonal and communication abilities

Proficiency in Microsoft Office Suite and business systems (e.g., CRM, job tracking tools, SharePoint)

Ability to lead a team, delegate tasks, and manage competing priorities

Experience with process improvement or standard operating procedures & KPI's

Experience with Prime Eco System

Previous experience in construction, insurance, or service industries is a plus

Strong leadership and mentoring capabilities

Commitment to continuous improvement and team collaboration

To apply:
Please submit your resume by clicking the "Apply" button, or alternatively, send your resume directly to Kristian at [ [emailprotected] ], detailing your relevant experience and why you are the perfect fit for this role.

We look forward to receiving your application

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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Repair Coordinator? Do you have customer service experience? How many years' experience do you have as a Management Role? Do you hold a Construction Induction Safety certificate (White Card)? How many years' experience do you have as a site supervisor?

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