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Key Business Process Innovator

3 weeks ago

Sydney, New South Wales, Australia beBeeOperations Full time $100,000 - $180,000
Process Improvement Specialist Job Description

We are seeking a highly skilled Process Improvement Specialist to join our team at FoodByUs, a leading B2B order management platform for the hospitality industry.

About The Role

The successful candidate will be responsible for building and improving processes across the business using both classic operations tools and emerging AI platforms.

Responsibilities
  • General Operations: Automate and improve operational workflows by utilizing a combination of tools.
  • Sales Operations: Help sales and marketing teams optimize revenue operations by streamlining sales proposals, selling efficiency, marketing campaign support, incentive distribution, and impact measurement.
  • Customer Service Improvements: Optimize customer service delivery and tools, enhancing systems, metrics, and processes that allow us to deliver class-leading support.
  • Data Analytics: Assist in mapping and categorizing product data in our systems, leveraging AI to make this process more efficient.
Requirements
  • Experience: 3 - 5+ years experience in operations, process improvement, or similar analytical roles.
  • Technical Skills: Data-driven with numerate and data-savvy skills (e.g., can query a database with basic SQL, build simple reports).
  • Hands-on Approach: Enjoy 'owning' tasks end-to-end, empowering colleagues with solutions that make everyone more efficient.
  • Learning Mindset: Comfortable with classic operations tools and confident in exploring and adopting AI tools to solve business problems.
What Success Looks Like
  • Faster, more reliable internal workflows that enhance customer experience.