Care Coordinator
1 month ago
We are seeking a dedicated and detail-oriented professional to join our Direct Care Services team as an Allocation & Service Coordinator. This role is responsible for coordinating client services and scheduling activities, ensuring a high level of customer service and efficiency in the team.
Key Responsibilities:- Coordinate client services, demonstrating a high level of customer service and responsiveness
- Coordinate care worker schedules, ensuring planned leave is accounted for and travel time is minimised
- Manage ad hoc daily change requests from clients or care workers
- Achieve KPIs on rostering efficiencies
- Contact clients with regards to service changes
- Assist the Team Leader as required
- Minimum of 2 years' experience with rostering or scheduling in a community to the Aged Care sector
- Previous experience rostering or scheduling using the Skedulo system (highly desirable)
- Exceptional customer service and interpersonal skills
- Strong time management and organisational skills
- Ability to communicate with others in a warm and helpful manner
- Strong attention to detail and accuracy
- Experience in the Microsoft Office suite and other systems
- Demonstrated high-speed data entry with high level of accuracy
- Ability to problem solve and negotiate under pressure
Care Connect is a not-for-profit home care specialist operating across New South Wales, Victoria, and Queensland, helping clients live independently at home with a planned and coordinated approach to care needs.
We value your work/life balance and offer ongoing training and development to support you in your role and career. We are committed to your learning and progression, and we look after your health and wellbeing with an Employee Assistance Program and discounted health insurance.
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Care Coordinator
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Bella Vista, New South Wales, Australia Care Connect Full timeAbout the RoleThe Allocations & Service Coordinator is a key member of our Direct Care Services team, responsible for coordinating client services and scheduling activities. This role requires a high level of customer service, with a focus on being responsive, friendly, reliable, and professional in all interactions.Key ResponsibilitiesCoordinate client...
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Bella Vista, New South Wales, Australia Kincare Full time{"title": "About the Role", "content": "At KinCare, we're seeking a skilled Scheduler to play a pivotal role in delivering our home care services to our valued customers. As a Scheduler, you'll be responsible for scheduling home care services and planning rosters for our care workers across a large geographical region. You'll be the key link between our...
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