Care Coordinator

1 month ago


Bella Vista, New South Wales, Australia Care Connect Full time
Job Title: Allocation & Service Coordinator

We are seeking a dedicated and detail-oriented professional to join our Direct Care Services team as an Allocation & Service Coordinator. This role is responsible for coordinating client services and scheduling activities, ensuring a high level of customer service and efficiency in the team.

Key Responsibilities:
  • Coordinate client services, demonstrating a high level of customer service and responsiveness
  • Coordinate care worker schedules, ensuring planned leave is accounted for and travel time is minimised
  • Manage ad hoc daily change requests from clients or care workers
  • Achieve KPIs on rostering efficiencies
  • Contact clients with regards to service changes
  • Assist the Team Leader as required
Requirements:
  • Minimum of 2 years' experience with rostering or scheduling in a community to the Aged Care sector
  • Previous experience rostering or scheduling using the Skedulo system (highly desirable)
  • Exceptional customer service and interpersonal skills
  • Strong time management and organisational skills
  • Ability to communicate with others in a warm and helpful manner
  • Strong attention to detail and accuracy
  • Experience in the Microsoft Office suite and other systems
  • Demonstrated high-speed data entry with high level of accuracy
  • Ability to problem solve and negotiate under pressure
About Care Connect:

Care Connect is a not-for-profit home care specialist operating across New South Wales, Victoria, and Queensland, helping clients live independently at home with a planned and coordinated approach to care needs.

We value your work/life balance and offer ongoing training and development to support you in your role and career. We are committed to your learning and progression, and we look after your health and wellbeing with an Employee Assistance Program and discounted health insurance.


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