Care Coordinator

1 month ago

Bella Vista, New South Wales, Australia Kincare Full time
About the Role:

We are seeking a skilled Scheduler to join our team at KinCare, where you will play a vital role in ensuring the seamless delivery of our home care services to our valued customers.

As a Scheduler, you will be responsible for scheduling home care services and planning rosters for our care workers across a large geographical region. You will be the key link between our customers and care workers, maintaining regular phone communication to ensure optimisation and fulfilment of our services.

Key responsibilities include:

  • Ensuring adherence to regulatory requirements, including the SCHADs Award
  • Maximising the efficiency of our care worker rosters, ensuring optimal resource allocation
  • Matching care workers to appropriate services based on their skill set
  • Swiftly resolving last-minute changes to schedules by leveraging effective communication and influencing skills
  • Collaborating with other teams to ensure efficient and effective service coordination
  • Proactively identifying recruitment needs within your allocated region

This full-time permanent position offers remote work flexibility, although occasional travel to our office may be required. We prefer Sydney-based candidates, but exceptional applicants with strong experience from other locations will be considered.

About You:

We are looking for a candidate with:

  • Demonstrated experience in workforce planning, preferably within a service delivery environment, across multiple locations
  • A strong phone manner and ability to remain calm and professional at all times
  • A positive attitude and customer service focus
  • Ability to problem solve and think on your feet
  • Demonstrated experience with engaging with stakeholders at all levels
  • Strong communication and influencing skills
  • Ability to work under pressure and manage multiple priorities
  • Previous experience with Salesforce, Skedulo or other rostering systems is preferred
About KinCare:

Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years, we've been putting our customers at the heart of everything we do and empowering them to live the life they choose.

What sets us apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day, you will be surrounded by passionate, committed colleagues and get to build meaningful connections. You will also receive the support and training you need for a rewarding long-term career.

We prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.

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