IT Customer Service Manager
2 weeks ago
We are seeking an experienced Service Desk Team Lead to manage the incident and request lifecycle, deliver outstanding customer service, and lead a team of Service Desk Technicians.
Key Responsibilities:- Manage the incident and request lifecycle to deliver exceptional customer service.
- Assist with operational Service Desk cover during busy periods and identify/report escalations/major incidents.
- Monitor and report Service Desk activity and contribute new ideas.
- Lead a team of Service Desk Technicians and manage their workload.
- Proven experience in IT customer service and knowledge of ITIL best practices.
- Accountability and responsibility for your workload, excellent time management skills, and a helpful attitude.
- At least 12 months' experience in a similar role and ideally managing people.
- Subject to a clear standard DBS check.
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit and occasional perks.
- A competitive package with opportunities for growth and development.
- A supportive team environment with excellent communication skills.
- Recognition and rewards for outstanding performance.
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