Senior Claims Capability Enhancer

1 day ago


Melbourne, Victoria, Australia beBeeTechnical Full time $90,000 - $145,000
Job Opportunity

This key role involves working closely with the team leader and technical specialists in training, coaching, mentoring, and enhancing capability in managing claims across specialist products.

As a Technical Coach, you will directly contribute to our strategic goal of enhancing technical decision-making capabilities while fostering core competencies of the future.

Responsibilities
  • Deliver tailored coaching and training programs based on insights from quality reviews, complaints processes, and customer feedback to enhance individual and team performance.
  • Collaborate with frontline leaders and technical specialists to develop and implement performance and development plans focused on technical excellence.
  • Design and integrate processes and learning frameworks that align with Commercial Claims business objectives, ensuring long-term effectiveness and sustainability.
  • Conduct capability reviews with senior claims officers, providing actionable insights for continuous improvement.
  • Leverage subject matter expertise to deploy appropriate learning strategies, minimizing operational disruptions while maximizing impact.
Requirements
  • Claims Management experience mandatory (Liability and/or Financial Lines)
  • Regulatory Risk and Compliance experience is desirable
  • Complaints handling experience is desirable
  • A focus on uplifting claims decision-making and enhancing customer outcomes through innovative coaching and mentoring
  • Advanced knowledge of general insurance principles and the end-to-end claims process
  • Excellent communication and interpersonal skills, with the ability to convey complex information clearly.


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