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Senior Manager ACT
2 months ago
As a key member of the eFinancialCareers Ltd. team, you will have the opportunity to contribute to the strategic direction of our Banking Department. Your primary responsibility will be to oversee the day-to-day operations of our Canberra Branch, ensuring that our services meet the highest standards of quality and efficiency.
- Lead a team of around 14 professionals, providing guidance and support to ensure the successful delivery of our banking services.
- Develop and implement strategies to improve customer satisfaction, reduce costs, and increase revenue.
- Collaborate with other departments to ensure seamless integration of services and achieve overall business objectives.
- Manage contractual and customer relationships with government banking customers, providing expert advice and support.
- Contribute to the development of policies, systems, and processes to ensure compliance and quality assurance.
- Foster a culture of excellence, encouraging innovation and continuous improvement within the team.
- Oversee the day-to-day operations of the Canberra Branch, ensuring that services are delivered to the highest standards.
- Manage internal and external relationships, collaborating effectively with key stakeholders to achieve business objectives.
- Provide expert advice and support to customers, ensuring that their needs are met and exceeded.
- Develop and implement strategies to improve customer satisfaction, reduce costs, and increase revenue.
- Contribute to the development of policies, systems, and processes to ensure compliance and quality assurance.
- Proven experience in a senior management role, with a strong track record of leadership and team management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to develop and implement effective solutions.
- Knowledge of customer service principles, quality output, and cost efficiency drivers.
- Experience with Service Level Agreements, data insights, and outcomes.
eFinancialCareers Ltd. is a leading provider of financial services, dedicated to delivering exceptional customer experiences and achieving business excellence. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals, contributing to the success of our organization and making a meaningful impact in the financial services industry.
