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Delivering Exceptional Customer Outcomes

3 weeks ago

Sydney, New South Wales, Australia beBeeService Full time $60,000 - $80,000
Job Title: Service Delivery Supervisor

Downer plans, creates and sustains essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

About the Role:

This is an exciting opportunity for a Service Delivery Supervisor to join our Government and Integrated Facilities Management team. As a key member of the team, you will play a vital role in delivering programmed work orders and managing work priorities in the Inner City area.

Main Responsibilities:
  1. Schedule programmed works, travel to properties to validate scopes submitted by clients, identify any variations and ensure accurate capture of information within management systems.
  2. Undertake works in progress and safety inspections based on activities and trends, recording progress with relevant documentation.
  3. Build and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded.
Requirements:
  • High School Certificate, Mechanical or Electrical trade qualification or relevant experience.
  • A valid driver's licence and own vehicle to travel within the region.
  • Strong stakeholder management experience (internal and external) and experience managing subcontractors within a construction project environment.
  • Skilled in handling high-volume work orders with strong administrative abilities to ensure accurate job management.
  • Customer relationship management experience.
What We Offer:
  • Training and development opportunities to support and diversify your career.
  • Real opportunities to advance your career with 30% of vacancies filled internally.
  • An attractive remuneration package including healthcare discounts, savings on retail purchases and more.
  • An Employee Assistance Program providing professional support for you and your family when needed.

We're proud of our high-performance culture and commitment to diversity, offering a welcoming and inclusive workplace.