Delivering Exceptional Customer Experiences

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $56,000 - $73,000
Customer Service Professional

Make a meaningful impact in people's lives by delivering exceptional customer service as a Customer Service Consultant.

You will be the primary point of contact for our customers, offering support and guidance when they need it most. Through our structured training and development program, you'll become an expert on our products and services, helping customers make informed decisions about their insurance needs and providing them with peace of mind.

  • Respond to inbound customer enquiries via the telephone and email in an empathetic and professional manner.
  • Provide clear and accurate information about our products and services.
  • Ensure customer records are accurate and up-to-date.
  • Proactively contact customers and financial advisors to gather additional information when required.
Essential Skills and Qualifications

We're looking for a customer-focused individual who is passionate about delivering exceptional customer service outcomes that leave a positive and lasting impression. You will have:

  • Previous experience in a customer-facing role; this could have been gained in retail, hospitality, telco, etc.
  • A keen attention to detail and strong administrative skills.
  • Flexibility and adaptability to thrive in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Ability to problem-solve and a solution-focused approach.
Benefits and Career Opportunities

At our organization, we've made a promise to help people live healthier, longer, better lives. And it starts with our own people.

  • Access our comprehensive training and development program to build on your current skills.
  • Career development through internal mobility opportunities.
  • Work for a business making a difference to someone's life every day.
  • Additional leave days per year to recharge and refresh yourself.
  • Wonderful Health and Wellbeing initiatives that support you.
  • Supportive and inclusive managers.

We're different. Are you?

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