Healthcare Administration Officer

3 weeks ago

Sydney, New South Wales, Australia Healthscope Full time

Job Summary:

We are seeking an experienced Administration Officer to join our team at Healthscope. As a key member of our administration team, you will be responsible for providing exceptional patient-centred customer service, including greeting all customers, handling enquiries, and maintaining accurate patient information data collection.

Key Responsibilities:

  • Provide patient-centred customer service, including greeting all customers and handling enquiries with a friendly and professional manner.
  • Maintain accurate and timely patient information data collection, referrals, billing, and processing of medical records.
  • Undertake general administration duties, including booking patient appointments and directing patient enquiries.
  • Liaise with other areas of the hospital to ensure seamless patient care.
  • Arrange patient transport for discharge and inter-facility transfer.
  • Manage patient electronic records, ensuring the privacy and confidentiality of patient information.

Essential Criteria:

  • Experience in an acute patient-focused healthcare facility or hospital.
  • Highly developed interpersonal and time management skills with the ability to work in a multidisciplinary work environment.
  • Advanced computer literacy and sound knowledge of Microsoft Office (Outlook, Word, and Excel).
  • A track record of providing great service and customer experience.
  • Strong interpersonal communication and report writing skills.
  • Ability to work autonomously as well as in a team environment.

Employee Benefits:

  • Access to a range of wellness benefits through our Employee Assistance Program.
  • Discounted onsite parking at Northern Beaches Hospital and access to Fitness Passport.
  • OneHealthscope rewards program with national deals and discounts for travel, health insurance, and banking offers.
  • Variety of leave options and salary packaging, additional superannuation, Novated motor vehicle lease, and Airline/Club membership.

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