Health Solutions Specialist

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $90,000

A career at Bupa is more than just a role. At Bupa, we believe in being good people and helping others whenever possible.

This includes our customers, communities, and colleagues. When you join our team, you can be sure we'll have your back. We support our employees to be the best version of themselves, physically and mentally so they can provide exceptional support for our customers.

The heart of this role lies in interacting with customers to deliver meaningful health solutions and claim resolutions.

Working within our Box Hill store, you will be responsible for:

  • Providing individual recommendations of suitable health and wellbeing products based on customer needs
  • Developing business and community-based relationships to promote our brand and products
  • Taking a customer-first approach, you will also:
    • Assist existing members in their daily transactions
    • Ensure customers understand the full value of their health insurance product
    • Provide solutions to identified concerns or needs
    • Educate members on all benefits they can access

This is a full-time permanent position, working 38 hours per week, including some Saturdays on a rotating roster.

We reward our people and celebrate their success. From initiatives that develop careers to looking after our people's health, wellbeing, and futures.

We offer healthy work-life balance, leadership support, reduced private health cover, study leave, and a commitment to promoting from within.

We believe in giving you room to grow. At our company, you get the best of both worlds - support when needed and plenty of space for personal development.

Dedicated Store Managers will support you to excel in your role. You'll have access to classroom training, e-Learning, and on-the-floor product knowledge training.

When you join our retail team, your first 4-6 weeks are dedicated to full-time training (business hours).

We are an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no one is disadvantaged based on their background.

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