Operations Director

7 days ago


Sydney, New South Wales, Australia My People Solutions Full time
About the Role

My People Solutions is seeking an experienced senior manager to assist with the day-to-day operations to ensure ongoing and consistent levels of people management, quality, safety and service are delivered to customers.

Key Responsibilities

  • Provide a high standard of customer service to clients from first contact to installation completion, developing and maintaining strong customer relationships, ensuring delivery of all services in accordance with contractual requirements.
  • Manage, coordinate, schedule and support the simultaneous delivery of air conditioning unit installation projects across multiple commercial and residential sites.
  • Provide leadership and technical support to on-site employees, contractor and sub-contractor teams, trades persons, and technicians to ensure they provide services that match project timelines, in line with company policies & procedures and customer expectations and be able to deputise for the Managing Director in their absence.
  • Monitor and assess quality of service and work delivered, drive continuous service improvements, and follow up and resolve any corrective actions.
  • Ensure Work, Health & Safety legislations, regulation, and procedures are compliant, met and maintained by all stakeholders.
  • Use an understanding of finance and accounts to enable the creation of reports, quotations, communications, and invoices as well as provide regular reporting to the Managing Director.
  • In the event that other technicians are not available, supporting installation teams, servicing, repairs, commissioning & installation of air conditioning equipment as required.

Requirements

Qualifications & Licences

  • Certificate III in Air conditioning and Refrigeration or Refrigeration and Air-Conditioning or Electrotechnology (Refrigeration and Air Conditioning)
  • Current RAC01 Refrigerant Handling Licence
  • Construction Industry White Card (Mandatory)
  • Qualified Supervisor Certificate (Highly Regarded)
  • Trades person Certificate (Highly Regarded)
  • Driving Licence and access to a reliable vehicle

Skills & Experience

  • 5+ years post-qualification experience installing air conditioning and HVAC units.
  • 5+ years people management experience.
  • Able to install and supervise the install of various types and brands of Air Conditioning Units and mechanical services.
  • Strong understanding of WHS systems and processes with a safety-first approach to all worksites, ensuring risk assessments and safety adjustments are established.
  • A background in a service trade (e.g., plumbing, electrical) is highly desirable.
  • Good finance and administration skills with a strong customer services focus.
  • Clear communication skills both written and verbal.
  • Competent in project, time management, fault finding, interpreting technical data and record keeping.
  • Be a strong people leader both in person and remote management of disparate teams and skill levels.

Benefits

Working Monday to Friday, a good salary of up to $110,000 (ex-Super) and occasional overtime combined with various development opportunities is available to the right candidate.


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