Technical IT Support Professional

3 days ago

City of Rockingham, Australia beBeeSpecialist Full time $90,000 - $120,000
IT Support Specialist Job DescriptionThis role is for a highly skilled IT support specialist to provide technical assistance and troubleshooting services for desktops, networks, and firewalls.Job Overview

We are seeking a proficient IT professional to join our team in providing IT services across Asia Pacific and EMEA. The successful candidate will have extensive knowledge of desktops, servers, networks, and data center technologies.

The ideal candidate will be responsible for troubleshooting and resolving issues related to firewall replacement, desktop and network issue resolution, operating system installation and upgrades, applying patches and updates, hardware and software break-fix support, and network configuration (LAN, WAN, switches, routers).

The selected candidate will work with various locations, including Burleigh Heads QLD 4221, Gold Coast QLD, Bells Creek QLD 45518, Birtinya QLD 4575, Point Cook VIC 3030, Pialba QLD 4655, Wendouree VIC 3355, Rockhampton QLD 4701, South Brisbane QLD 4101, and Baldivis WA 6171.

Responsibilities
  • Firewall replacement and troubleshooting
  • Desktop and network issue resolution
  • Operating system installation and upgrades
  • Applying patches and updates
  • Hardware and software break-fix support
  • Network configuration (LAN, WAN, switches, routers)
Requirements
  • Experience with firewall replacement
  • Desktop and network troubleshooting skills
  • Knowledge of OS installation and upgrades
  • Hardware/software break-fix experience
  • Network engineering knowledge (CCNA or higher preferred)
  • Basic understanding of Wi-Fi, LAN, WAN, switches, and routers
  • Proficiency in MS Office
  • Business English and local language skills
Tools to Carry
  • Fully charged laptop with Windows 8 or 10 and admin rights
  • Cisco console cable (DB9 Rj45 or USB Rj45) and drivers installed
  • Software: Putty, TeamViewer, TFTP server
  • Screwdriver set
  • Internet data card
Additional Details
  • Seniority level: Director
  • Employment type: Part-time
  • Job function: Information Technology

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