Senior Critical Systems Specialist

As a Critical Environment Technician, you will play a key role in maintaining the critical infrastructure that keeps our data centers up and running. This involves coordinating with suppliers, working closely with management to address operational, risk, and safety situations, mentoring other technicians, having a hands-on understanding of how critical environment equipment works, performing various types of maintenance and repairs, responding to onsite incidents, and using telemetry and other platforms to monitor equipment performance and operations.

The Critical Environment team is responsible for delivering the core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. We are focused on the personal and professional development of all employees and offer training and opportunities, including career rotation programs, diversity and inclusion training and events, and professional certifications.

We have a global portfolio of over 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses worldwide.

We prioritize environmental sustainability and optimization in our data center design and operations. Our mission is to empower every person and organization on the planet to achieve more, and we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

We are looking for a skilled and experienced Critical Environment Technician who can join our team and contribute to our mission.

• Serve as an operations specialist in one major area of CE operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Inspect and supervise critical environment-related facility equipment regularly for unsafe or abnormal conditions and escalate per applicable policies and standards.
• Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and complete work order requests for maintenance work.
• Safely and quickly respond to and lead onsite incident response teams for all abnormal conditions that impact operations, and coordinate with other critical facilities professionals to perform corrective repairs without supervision.
• Enhance, develop new or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to CE operations and incidents.
• Perform various types of maintenance and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for CE equipment and escalate when appropriate.
• Have a hands-on understanding of how equipment works and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s).
• Provide consultation to lower-level colleagues in troubleshooting systems and problems.
• Understand, follow, and ensure safety and security requirements (e.g., job hazard assessments [JHAs], environmental health and safety (EH&S), toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements.

Required Skills and Qualifications:

• High School Diploma, GED, or equivalent
• 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Benefits:

We offer a range of benefits to support the health, well-being, and financial security of our employees, including comprehensive medical, dental, and vision coverage, generous paid time off, and access to retirement savings plans.

Others:

We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We believe in equal employment opportunity and welcome applications from qualified candidates regardless of age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances.