Patient Care Coordinator
1 week ago
We are seeking a highly skilled and organized Medical Receptionist to provide exceptional patient care and support to our healthcare team.
Key Responsibilities:- Open and close the clinic according to established procedures
- Ensure patients and callers receive professional and courteous treatment
- Make accurate appointments for patients and handle related tasks
- Maintain confidentiality and efficiently manage medical records
- Process patient payments via various methods, including cash, EFTPOS, and direct billing transactions
- Manage Medicare, private health fund, TAC, and Workcover invoices
- Interact with referring doctors, hospital staff, pharmacists, and other external stakeholders in a polite and helpful manner
- Respond to patient inquiries and address their concerns promptly
- Perform administrative duties, such as maintaining the reception area, managing patient and practice records, and ensuring compliance with regulatory requirements
- Demonstrated ability to work effectively in a team environment
- Experience with medical software, particularly Best Practice or Medical Director
- Strong organizational and problem-solving skills
- Ability to multitask in a fast-paced environment
- Excellent communication skills, both verbal and written
- Commitment to delivering high-quality patient service
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