NetSuite Cloud Operations Specialist

3 days ago

Melbourne, Victoria, Australia Oracle Full time

About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as a NetSuite Cloud Operations Specialist. As a key member of our Oracle team, you will play a critical role in ensuring the smooth operation of our cloud-based services.

Key Responsibilities

  • Own internal communication regarding critical issues in production environments
  • Use our toolset to summarize, understand, call out, and learn from issues (some of the tools we use include Jira, ELK, Splunk, Confluence, Slack, Python scripting, and Excel)
  • Conduct timely meetings and audits on events impacting our internal teams
  • Identify areas for improvement in processes, procedures, monitoring, etc. among operational teams
  • Work closely with engineers building the product to mitigate future or recurring issues
  • Manage projects addressing moves to new technologies and report on progress
  • Maintain and add to team documentation

Requirements

  • Excellent written and verbal communication, conflict resolution, and meeting management
  • Excellent troubleshooting skills
  • Motivation to work quickly and accurately under pressure
  • Data analysis experience with Excel, SQL, Python, ELK/Kibana, and/or Splunk
  • Experience with databases, and/or Cloud Computing/OCI

Preferred Qualifications

  • Experience with software engineering, data centers, and/or networking
  • Database knowledge (SQL, Oracle, NoSQL such as Cassandra or Redis)
  • Scripting experience in Bash, Perl, Python, Ruby, or similar
  • 3-4 years' experience working in large-scale production ops environments providing mission critical services to customers
  • Experience in data and/or problem management roles
  • Familiarity with service improvement methodologies like Agile, Six Sigma, or ITIL

About Our Team

We are a global team with members in the USA, Czech Republic, Mexico, and Australia. Despite the distance, we are a close-knit and collaborative group. Each member brings a unique skillset to create a robust and knowledgeable team. What will you bring to the table?

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