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Associate SOC Operations Specialist
2 months ago
We are seeking a highly motivated and detail-oriented Associate SOC Operations Specialist to join our team at Divvy Cloud Corp. As an Associate SOC Operations Specialist, you will play a critical role in supporting our Security Operations Center (SOC) team in delivering world-class security services to our customers.
Key Responsibilities- Incident Response and Management: Assist in supporting incident response engagements through customer communications and reporting, ensuring timely and effective resolution of security incidents.
- Alert Triage and Analysis: Triage alerts in our global alert queue alongside experienced analysts, utilizing your analytical skills to identify and prioritize potential security threats.
- Customer Communication and Reporting: Work closely with our TACOPS analysts and operations teams to convey recommendations to Rapid7 customers, improving their overall security posture.
- Log Search and Analysis: Perform log search queries to identify suspicious activity in customer environments, providing valuable insights to inform security decisions.
- Executive Briefings and Reporting: Help develop and create high-quality, accurate, and contextual customer deliverables, including executive briefings that illustrate implementation/operational score, threat and/or vulnerability score, trending details, and may include high-level action plans.
- Client Relationship Management: Assist in building strong advisory relationships with customers, continuously exceeding client expectations and ensuring their Rapid7 Platform technology is functional.
- Technology Deployment and Onboarding: Assist in technology deployment and client onboarding processes, ensuring seamless integration and adoption of our security solutions.
- Client Feedback and Roadmap Development: Gather client input and requirements across the Managed Services client base to influence Managed Services service roadmap, ensuring our solutions meet the evolving needs of our customers.
- Education and Experience: Associate's or Bachelor's Degree in Information Technology and related disciplines, or two or more years of related experience.
- Practical Security Experience: Experience using a homelab environment/TryHackMe/HackTheBox or similar setup to gain practical security experience.
- Client Relationship Management: Significant client relationship management experience, with a proven ability to convey extremely technical concepts to audiences with varying technical prowess.
- Industry-Related Certifications: Industry-related certifications, such as A+, Network+, Sec+, Cloud+, CCSP, etc.
- Technical Skills: Strong understanding of common enterprise technologies, interest in technology deployment and configuration experience, and a strong interest in security frameworks and concepts.
- Soft Skills: Exceptional organization and time management abilities, with a proven ability to peer-review colleagues' work for errors and inaccuracies.
At Divvy Cloud Corp., we are committed to creating a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other status protected by applicable national, federal, state, or local law.
