Ticketing Operations Expert

2 weeks ago


Melbourne, Victoria, Australia Arts Centre Melbourne Full time

About the Role

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As a Ticketing Systems Specialist, you will play a vital role in delivering exceptional customer service and support at Arts Centre Melbourne. You will be responsible for configuring and maintaining ticket builds, enhancing the customer and presenter experience, and demonstrating technical expertise to meet deadlines.

Key Responsibilities:

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  • Configure and maintain ticket builds to ensure seamless event experiences.
  • Deliver proactive, customer-focussed service to clients, providing advice and resolving issues efficiently.
  • Utilize technical expertise to enhance customer and presenter experiences, meeting deadlines and ensuring successful event settlements.
  • Maintain accurate records and data entry in business systems, processes, and applications.
  • Promote best-practice ticketing principles across various platforms, adapting to new approaches as needed.

Requirements:

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  • Relevant ticketing industry experience with practical knowledge of ticketing systems.
  • Excellent client management skills, with the ability to develop sales and service solutions.
  • High level of attention to detail in fast-paced environments, with a strong understanding of commercial decisions.
  • Demonstrated experience using customer data to inform future decision-making.
  • Proven track record of delivering high levels of customer service, with a proactive approach to problem-solving and conflict resolution.
  • Familiarity with Tessitura is an advantage.

What We Offer:

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  • A competitive salary of $84,502.00 per annum, plus superannuation.
  • A comprehensive benefits package, including complimentary tickets, discounts on food and beverages, and access to wellbeing activities.
  • An inclusive work environment that values diversity and provides opportunities for growth and development.

About Us:

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Arts Centre Melbourne is a leading performing arts organisation, showcasing Australian and international productions. As a valued member of our team, you will contribute to our mission of reimagining the arts precinct and enriching the cultural landscape of Melbourne.


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