Global Travel Operations Expert

7 days ago


Melbourne, Victoria, Australia Flight Centre Travel Group Full time

Flight Centre Travel Group

The Flight Centre Travel Group is seeking a skilled and experienced Global Travel Operations Expert to join our team.

About the Opportunity

This exciting role will see you working closely with our corporate clients, providing exceptional customer service and tailored travel solutions. As a key member of our MICE travel management team, you will be responsible for booking and managing group or fully independent travel requirements for a broad range of customers, including Corporates, University and Special Interest groups.

Key Responsibilities

  • Provide expert advice on corporate travel product knowledge to deliver the best outcome for the client and FCM M&E.
  • Assist in the budgeting and execution of professional and accurate business travel arrangements for our corporate accounts, including air, car, hotel, and ground transportation reservations.
  • Follow company procedures, account guidelines and customer service standards in sourcing products, quoting, making travel arrangements, ticketing, ticket exchanges/changes, CRS/GDS productivity, correct record keeping and admin entry.
  • Maintain a high level of professionalism and excellent communication skills.
  • Have excellent time management skills and ability to multitask to meet deadlines.
  • Show adaptability to changing work environments and stakeholder requirements.
  • Work as a team member or individual to complete all related project functions related to servicing the client.
  • Maintain favourable working relationships with key internal and external stakeholders.
  • Demonstrate a proactive approach in providing solutions to complex logistical challenges.

Requirements

  • GDS: SABRE - essential
  • Microsoft Office skills - specifically excel - essential
  • Major airline group booking platforms - experience preferred
  • Event Management Technology - Events Air/Cvent experience preferred
  • Previous Group Travel /MICE experience (3 Years) preferable
  • Previous experience in customer facing roles

Remuneration and Benefits

  • A competitive salary ranging from $90,000 to $110,000 per annum, plus superannuation.
  • Excellent career progression pathway within the travel & events team.
  • Travel discounts, in-house financial and health services.
  • Ongoing training and professional development.
  • A fun and inclusive work environment.
  • Global career opportunities in a network of brands and businesses.


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