Healthcare Customer Service Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time

About Us

We are a leading logistics and healthcare services provider, dedicated to delivering exceptional customer experiences across various industries.

Job Description

We are seeking a highly skilled Customer Service Team Member to join our team at our Eastern Creek facility. This is an exciting opportunity for experienced professionals to work in a dynamic and growing healthcare division.

The Customer Service Team Member plays a vital role in supporting our national operations by delivering high-quality service to our customers. This includes managing day-to-day customer interactions, resolving service enquiries, and learning about our product portfolio to provide accurate guidance and support.

You will be responsible for delivering empathetic and professional support to all patients, homecare patients, caregivers, and healthcare professionals across national healthcare accounts. You will also process orders, coordinate timely deliveries, and resolve service issues with sensitivity and efficiency.

To succeed in this role, you will need:

  • A solid understanding of the healthcare industry and its regulatory environment.
  • Experience in customer service within healthcare, logistics, or related settings.
  • Strong communication and interpersonal skills with the ability to engage professionally and compassionately across multiple channels.
  • Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.

We offer a range of benefits, including:

  • Ongoing training and development to maintain up-to-date knowledge of systems, processes, and healthcare requirements.
  • Opportunities for career growth and advancement in a dynamic and growing company.
  • A collaborative and supportive work environment.

If you are passionate about delivering exceptional customer experiences and have the skills and qualifications we are looking for, please apply today.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected.

Required Skills and Qualifications

Key Responsibilities:

  • Deliver empathetic and professional support to all patients, homecare patients, caregivers, and healthcare professionals.
  • Process orders and coordinate timely deliveries.
  • Resolve service issues with sensitivity and efficiency.
  • Liaise with internal stakeholders to ensure seamless service delivery.
  • Develop strong product knowledge to confidently assist with inquiries and product selection.

Desirable Skills:

  • Tertiary qualifications in the healthcare sector or a related discipline.
  • Valid driver's licence.

Benefits:

  • Ongoing training and development opportunities.
  • Career growth and advancement opportunities.
  • A collaborative and supportive work environment.
Benefits

We offer a range of benefits to our employees, including:

  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • Career growth and advancement opportunities.
  • A collaborative and supportive work environment.
Others

We are an equal opportunities employer and welcome applications from diverse candidates.

Please note that all applicants must be entitled to work in Australia and be prepared to undertake pre-employment checks.

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