Service Sales Specialist

**Job Description Summary**: As a Service Sales Specialist, you will play a pivotal role in driving revenue growth through the sale of Maintenance Service Agreements for GE HealthCare equipment. Focused on a defined region within Australia and New Zealand (ANZ), and specific modality product lines, you will be responsible for developing and managing strategic service relationships with healthcare providers.

You will sell service solutions that enhance equipment uptime, operational efficiency, and customer satisfaction. You will collaborate cross-functionally with field service engineers, commercial teams, and customer success managers to identify opportunities, craft value propositions, and close service contract deals. This role demands a proactive, customer-centric approach and a strong understanding of healthcare technology and service delivery.

**Responsibilities**

**Sales**
- Identify and pursue service sales opportunities with new and existing customers, including maintenance service agreement renewals, warranty conversions and efforts to win back entitled equipment not currently under service coverage
- Execute promotional initiatives aligned with growth programs to drive customer engagement and service uptake
- Build and maintain strong, long-term customer relationships within the assigned region, working closely with internal stakeholders
- Promote GE HealthCare service solutions to address customer needs and maximise contract capture and satisfaction
- Educate customers on how to take their advantage of their service entitlements—such as platforms used to monitor asset uptime and performance, training and other entitlements
- Collaborate with equipment sales teams to support tender responses and provide competitive service quotations.
- Prepare for customer visits and performance reviews, including reporting and presenting service data and contract performance and identify future service opportunities
- Secure signed agreements and purchase orders to ensure timely contract activation and service delivery
- Identify and pass on feedback from the market and competitors to inform pricing strategies and contract positioning, contributing insights to quarterly sales strategy reviews
- Generate and communicate leads to relevant GE HealthCare colleagues that help drive revenue growth

**Maintenance Service Agreements and Contracts Administration**
- Prepare Maintenance Service Agreements (MSAs), including validating equipment, preparing proposals, processing addendums, and ensuring accurate setup and activation of agreements in back-office systems
- Oversee the contractual negotiation process, including risk mitigation and coordination with legal and service teams to ensure compliance and protect business interests.
- Coordinate with internal teams to implement Maintenance Service Agreements and ensure all billing, entitlement, and documentation details are correct.
- Ensure Maintenance Service Agreement requirements are clearly communicated and implemented across internal teams.
- Manage administrative activities related to the deinstallation of equipment, ensuring timely updates to billing systems and accurate reflection of changes in contract entitlements and invoicing.

**Customer and Internal Enquiries**
- Take ownership of internal and customer queries, including invoice disputes, payment issues, and service entitlement questions, ensuring timely and professional resolution.
- Deliver clear, professional communication—both written and verbal—to help customers understand their service coverage and resolve concerns.
- Triage incoming customer enquiries by qualifying requests and directing them to the appropriate team (e.g., field sales, service support), ensuring efficient handling based on business rules and customer needs.
- Respond to customer needs for reporting on supplier performance, contract KPIs, and other contract reporting.

**Compliance**
- Operate in alignment with defined commercial processes to ensure continuous service coverage for customer equipment in a timely and proactive manner.
- Ensure all contracts comply with regulatory, legal, and GE HealthCare policy requirements, supporting documentation accuracy and audit readiness.

**CRM Activities and Data maintenance**
- Be responsible for driving data cleanliness, updating relevant systems to ensure accurate install base and customer records
- Maintain accurate and up-to-date customer records, contact details and interactions in CRM systems
- Manage the sales funnel by tracking leads and opportunities, maintaining stage and forecast accuracy, and leveraging CRM tools for forecasting, reporting, and driving pipeline health.

**Teamwork and Collaboration**
- Work closely with the administrative support team to ensure all pre-administrative tasks—such as data entry and contract preparation are completed efficiently and accurately.
- Foster a collaborative working environment by communicating clearly, sharing information proactively,