Digital Service Operations Manager

1 week ago


Adelaide, South Australia Australian Energy Market Operator Full time

At the Australian Energy Market Operator, we're seeking a skilled Digital Service Operations Manager to join our team. This exciting role offers a competitive salary of $120,000 - $150,000 per annum.

About the Role

We're looking for a seasoned professional with hands-on experience in service management, responsible for end-to-end delivery of services. The ideal candidate will have extensive experience in customer-facing roles within medium to large-sized IT organisations, showcasing excellent influencing and consulting skills.

Key Responsibilities
  • Service Design and Management
    • Manage service design and service level management processes for multiple customers
    • Negotiate and document service level requirements and agreements with customers
  • Problem Solving and Improvement
    • Identify future trends and their impact on service delivery
    • Diagnose service delivery problems and initiate actions to maintain or improve levels of service
  • Governance and Compliance
    • Manage governance, compliance, and assurance through regular operational performance and service reporting
Requirements
  • Demonstrable experience in hands-on service management
  • Extensive experience in customer-facing roles in medium to large-sized IT organisations
  • Solid influencing and consulting skills
  • Knowledge of Agile/DevOps methodologies
  • ITIL certification
  • Tertiary and/or postgraduate qualifications in an appropriate technology discipline
What We Offer

AEMO is committed to creating an inclusive workplace for all employees. As an equal opportunity employer, we value diversity and strive to attract and retain talented individuals from diverse backgrounds.



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