Global Logistics Service Manager

13 hours ago

Adelaide, South Australia CEVA Logistics Full time

CEVA Logistics is a leading global supply chain solutions provider, connecting people, products, and providers worldwide. With a presence in 170 countries and over 110,000 employees across 1,300 sites, we are committed to achieving our vision of becoming a Top 5 global 3PL.

The Customer Service Executive role in our Air & Ocean division at our Beverley, South Australia offices is crucial in delivering exceptional customer service across all interactions. This position plays a key role in maintaining smooth departmental functions, managing client relationships, and ensuring all service tasks are completed to the highest standards.

Key Responsibilities:

  • Maintain accurate and up-to-date customer information, including rates, contact details, and financial status
  • Liaise with management and sales teams on accounts approaching or exceeding agreed terms
  • Daily reporting and communication with management on related matters
  • Keep customers informed about international supply chain processes, including pre-alerts, arrival dates, offloads, and delivery schedules
  • Conduct order follow-ups and maintain order reports for customers
  • Implement and maintain client Standard Operating Procedures (SOPs)
  • Provide quotes to customers and overseas offices at profitable levels
  • Handle customer rate queries and shipment inquiries
  • Develop new business from existing clients at profitable levels
  • Liaise with overseas offices to obtain the best possible rates and services
  • Ensure timely responses to all customer inquiries and correspondence
  • Service and develop existing accounts as allocated by management
  • Promote and develop CEVA's services, including import, export, and added-value services
  • Ensure CEVA's interests are protected and presented professionally, in line with company policies
  • Liaise with operational and warehouse staff to ensure client requirements are met
  • Maintain and update customer profiles as required
  • Report any customer complaints or problems to the branch manager

Requirements:

  • Experience in freight forwarding and managing customer relationships
  • Demonstrated ability to engage effectively with various stakeholders and internal business partners
  • Strong interpersonal and communication skills
  • Ability to achieve objectives and meet deadlines
  • Capability to adapt to changing priorities and roles
  • Proficient computer skills
  • Preferred: post-secondary qualification in logistics, supply chain management, business administration, or a relevant field

What We Offer:

In addition to a competitive base salary of $90,000-$95,000, we offer a range of benefits designed to support your well-being and career growth. Our diverse and inclusive work environment values employee contributions and promotes creativity and innovation. As a global organisation, we celebrate our differences and welcome applications from qualified individuals who share our commitment to excellence.

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