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Corporate Ambassador

2 months ago

Melbourne, Victoria, Australia ISS ADMINISTRATIVE SERVICES PTY LTD Full time
About the Role

We are seeking a highly skilled and experienced Corporate Ambassador to join our team at ISS Administrative Services Pty Ltd. As a key member of our client services team, you will be responsible for delivering exceptional customer experiences and ensuring that our clients receive the highest level of service.

Key Responsibilities
  • Banquet Operations and AV Setup: Ensure that all banquet operations and AV setup are executed to the highest standard, providing a seamless and enjoyable experience for our clients.
  • Client Welcome and Customer Service: Provide a warm and engaging welcome to our clients, ensuring that their needs are met and exceeded.
  • Represent ISS as a Professional Partner: Represent ISS as a professional, responsive, and committed partner to the success and continuous improvement of our contracts.
  • Understand Safety Cultures: Maintain a zero-harm culture, identify hazards, report near misses and incidents, and adhere to client-specific safety systems and requirements.
  • Proactive and Predictive Service Delivery: Deliver exceptional service, anticipating and meeting the needs of our clients.
  • Meeting Room Management: Ensure that meeting rooms are reset and stocked, and resolve any equipment issues promptly.
  • Site Maintenance and Presentation: Maintain the assigned commercial site/floors as a corporate showcase to all visitors.
  • Process Documentation and Accuracy: Ensure that all relevant process documents, procedures, and listings are accurate and up-to-date.
  • End-to-End Journey Management: Follow the end-to-end journey in relation to cleaning and reactive maintenance work orders raised.
  • Client Event and Activation Support: Support, promote, and drive engagement to client events and activations.
  • Online Community Support: Support and nurture the online community, delivering experiences that are network-based, accessible, and inclusive.
  • Mailbox Management: Ensure that all relevant mailboxes are monitored and managed.
  • Site Tour Facilitation: Facilitate site tours and attention to detail.
  • Sustainability and Cost Savings: Consider sustainability and cost savings in all decision-making.
Our Benefits
  • Competitive Remuneration Package: A competitive remuneration package is on offer.
  • Company Laptop and Mobile: A company laptop and mobile are provided.
  • Inclusive Workplace: Join an inclusive workplace that values diversity and promotes equal opportunities for all employees.
  • Employee and Workplace Safety: At ISS, we prioritize employee and workplace safety, striving to maintain a safe working environment for all employees.
  • Growth and Development: We value and support your growth and development, providing ongoing training via our internal Learning Management System.
  • Internal Promotions and Opportunities: Internal promotions and opportunities are available within our global organization.
  • Staff Discounts: Access to staff discounts with a variety of companies, including insurance and childcare.
  • Work-Life Balance: We prioritize work-life balance.
Minimum Criteria
  • Strong Hospitality or Customer Service Experience: Strong experience in hospitality or customer service with an outstanding track record of delivering exceptional customer experiences.
  • Stakeholder Relationship Management: Demonstrated ability to manage stakeholder relationships.
  • Multi-Tasking Skills: Excellent multi-tasking skills.
  • Personal Presentation and Communication Skills: Excellent personal presentation, with well-developed verbal and written communication skills.
  • C-Suite Engagement Skills: Professional C-suite engagement skills.
  • Microsoft Office Suite Proficiency: Proficient in Microsoft Office suite.
  • Time Management and Self-Motivation: Sound time management skills, self-motivated, organized, and able to work unsupervised.
  • Solution-Focused Team Player: A solution-focused team player.
  • Police Check and Compliance Requirements: Able to provide a clear police check dated in the last 3 months and other compliance requirements.