Guest Service Ambassador

3 weeks ago


Melbourne, Victoria, Australia Merlin Entertainments Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Host at SEA LIFE Melbourne. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our guests have an unforgettable experience.

Main Responsibilities:

  • Deliver world-class customer service to all guests, ensuring their safety and well-being at all times.
  • Provide accurate and efficient Point of Sale operations, handling payments and upselling relevant products or experiences.
  • Engage with guests as a guide across multiple areas of the attraction, promoting our 4D cinema and Virtual Reality experiences.
  • Maintain the high standard of housekeeping and appearance of all Front of House areas.
  • Participate in School Holiday campaigns, activations, and costume character Meet and Greets.

Requirements:

  • A passion for delivering exceptional customer service and creating memorable experiences.
  • Previous experience in a similar role is an advantage, but a desire to work in the tourism/attraction industry is essential.
  • Ability to work weekends, school, and public holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Corporate benefits, including free access to all our attractions worldwide.
  • Domestic and global opportunities to develop and progress your skills and careers in tourism and attractions.
  • Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about.

About Us:

Merlin Entertainments is a global leader in the attractions industry, operating over 130 attractions across 25 countries. We are committed to creating a world where the global community respects, conserves, and sustainably manages our precious aquatic habitats, wildlife, and natural resources.



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