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Operations and Marketing Excellence Manager

1 week ago

Melbourne, Victoria, Australia ANZ Full time
About Us

We strive to create a workplace where people and communities thrive. As a leader in financial services, we're dedicated to improving the wellbeing and sustainability of our millions of customers.

Job Description

This is an exciting opportunity to join our marketing team as a Marketing Operations Manager. As part of our operations team, you'll play a crucial role in enabling the marketing function's overall success.

Your responsibilities will include:

  • Managing marketing operational processes through ANZ MarKit and platform ownership.
  • Collaborating with the Head of GTM to ensure efficient processes and effective use of marketing systems.
  • Providing guidance on ways of working and process improvements to support the marketing team's success.
  • Ensuring compliance with internal policies and procedures.
  • Supporting technical system builds within Australia division marketing, managing system changes, and conducting impact assessments.
  • Maintaining BAU processes.
Key Skills and Qualifications

To excel in this role, you should possess:

  • Excellent communication, analytical, and problem-solving skills, with the ability to translate complex information into actionable insights.
  • Proven relationship-building skills, with experience working with vendors and stakeholders.
  • Technical expertise in software applications, customer service, and/or business support roles.
  • A deep understanding of business and commercial principles, with a track record of delivering commercial results and enhancing customer experiences.
  • Knowledge of Customer Experience (CX) principles, frameworks, and methodologies.
  • The ability to identify opportunities for improvement in processes, systems, and outcomes to drive business success.
  • Marketing operations and marketing system experience.
  • Audit experience.
  • Experience working in a corporate environment, preferably with marketing finance expertise.