Service Operations Manager

3 days ago


Eastern Creek, Western Australia RDO Equipment Australia Full time
About the Role

As a Service Operations Manager at RDO Equipment Australia, you will be responsible for leading a team of service technicians to deliver exceptional customer experience and drive business growth.

Job Description
  • Assign tasks and work areas to service technicians based on their skills and knowledge to ensure efficient job completion.
  • Supervise performance, absence, and skill gaps in technicians to maintain high productivity and quality standards.
  • Promote proactive customer engagement, anticipate potential issues, and respond promptly to customer concerns.
  • Foster open communication with employees, addressing their concerns and issues in a timely manner.
  • Review repair work orders for accuracy and completeness, ensuring all necessary details are documented before releasing equipment to customers.
  • Collaborate closely with the Service Manager or Supervisor on various aspects of the Service Department.
  • Regularly meet with the Service Manager to discuss department performance, profitability, efficiency, and personnel matters.
Required Skills and Qualifications
  • Rapid certification in a relevant trade, such as heavy diesel fitting, mobile plant mechanics, or diesel mechanics.
  • Extensive experience in servicing and maintaining heavy diesel products, including engine overhauls and major repairs, with expertise in electrical, hydraulic, and diagnostic systems.
  • Strong supervisory and management skills, with a proven ability to lead, mentor, and develop your team.
  • A deep understanding of John Deere and Vermeer equipment design and functionality will be highly valued.
  • A valid driver's license is mandatory.
Benefits
  • Transparent incentive programs, commissions, and bonuses that align with individual and team performance.
  • An Employee Assistance Program offering support across multiple life domains, accessible to employees and their immediate families.
  • A dedicated Wellness Hub providing resources and initiatives for overall well-being.
  • Regional salary packaging, allowances, and tax benefits to enhance your compensation package.
  • Opportunities for paid study and leave for approved courses to support professional development.
  • Annual community leave to contribute to local organizations and charities.
  • Permanent discounts on shopping and exclusive employee benefits through reward gateways and partnerships with retailers, including Private Health.
  • Milestone gifts and awards celebrating significant personal achievements.
  • An enhanced parental leave program with superannuation contributions.
  • Significant celebration gifts for personal milestones, such as births and marriages.
  • Exclusive staff discounts on machinery, products, and merchandise.

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