Head of Sales and Customer Experience

3 weeks ago

Canberra, ACT, Australia Miller Leith Full time
About the Role

The Showroom Manager position presents an exciting opportunity for an experienced retail professional to lead and inspire a dedicated team of sales consultants in Canberra. The successful candidate will be entrusted with driving sales, managing inventory, and ensuring that the showroom reflects the brand's signature aesthetic of luxury and sophistication.

Main Responsibilities

  • Develop and execute sales strategies to maximize revenue and profitability while maintaining the brand's reputation for quality and luxury.
  • Curate a visually captivating showroom environment that showcases the brand's exquisite product offerings and inspires customers.
  • Manage inventory levels to ensure optimal product availability and minimize stock shortages.
  • Cultivate strong relationships with clients and identify new business opportunities to drive growth.
  • Provide coaching and training to team members to enhance their skills and knowledge, ensuring compliance with company policies and procedures.

Requirements

  • Experience in leadership and management, ideally within a retail environment.
  • Experience working in luxury/premium space, preferably furniture, homewares, or design.
  • Ability to lead a team to achieve sales goals.
  • Ability to deliver exceptional customer service and shopping experiences.
  • Strong business acumen with a focus on driving revenue growth and operational efficiency.
  • Excellent communication and interpersonal skills.
  • Attention to detail.
  • Passion for design and luxury aesthetics are essential.

Company Information

Miller Leith is a leading Australian luxury furniture and homeware brand, known for sophisticated, contemporary designs and high-quality craftsmanship. The brand offers a wide range of products, including furniture, lighting, and décor, catering to both residential and commercial spaces.

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