MyCred System Coordinator

1 month ago

Melbourne, Victoria, Australia Serco Full time
About the Role

Serco is a dynamic organization that offers a supportive culture and trusted leadership. As the MyCred Manager in the Community Services, Health Hub team, you will play a vital role in contributing to our Health Business by coordinating and managing the MyCred system.

Key Responsibilities
  • Oversee day-to-day operations of the MyCred team to ensure contract deliverables.
  • Coordinate onboarding and optimize MyCred usage for new and existing contracts.
  • Provide leadership, support, and development for your team.
  • Collaborate with stakeholders to ensure system efficiency and quality outcomes.
  • Lead improvements and testing of MyCred system functionalities.
  • Contribute to the strategic development of the Health Business.
  • Ensure data integrity, quality assurance, and risk management processes are in place.
Requirements
  • Demonstrated experience in operationalizing usage of similar platforms.
  • Experience in defining business requirements for further development.
  • Ability to customize solutions to fit specific customer and business objectives.
  • Proven experience managing and leading teams.
  • Familiarity with credentialing, compliance, and data management systems.
  • Strong project management and change management skills.
  • Excellent communication and time management abilities.
  • Experience collaborating with stakeholders across different levels.
  • An innovative mindset with a focus on continuous improvement.
About Serco

Serco is a fast-growing global company that delivers services in Justice, Defence, Space, Health, and more. We bring together the right people, technology, and partners to solve some of the world's most urgent challenges. Your work in credentialing and compliance will make a tangible difference in the healthcare sector, ensuring safe and effective service delivery.

We seek and celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities. By joining Serco, you'll access employee networks committed to diversity, inclusion, and belonging.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.

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