Credence Manager

Make a difference in healthcare services

As the MyCred Manager in the Community Services, Health Hub team, you will play a vital role in contributing to our Health Business by coordinating and managing the MyCred system, ensuring seamless credentialing and compliance for our healthcare services.

Key responsibilities include:

• Overseeing day-to-day operations of the MyCred team to ensure contract deliverables.
• Coordinating onboarding and optimising MyCred usage for new and existing contracts.
• Providing leadership, support, and development for your team.
• Collaborating with stakeholders to ensure system efficiency and quality outcomes.
• Leading improvements and testing of MyCred system functionalities.
• Contributing to the strategic development of the Health Business.
• Ensuring data integrity, quality assurance and risk management processes are in place.

Requirements

To be successful in this role, you'll have:

• Demonstrated experience in operationalising usage of similar platforms.
• Experience in defining business requirements for further development.
• Ability to customise solutions to fit specific customer and business objectives.
• Proven experience managing and leading teams.
• Familiarity with credentialing, compliance, and data management systems.
• Strong project management and change management skills.
• Excellent communication and time management abilities.
• Experience collaborating with stakeholders across different levels.
• An innovative mindset with a focus on continuous improvement.

About Serco

At Serco, we bring together the right people, technology, and partners to solve some of the world's most urgent challenges. Your work in credentialing and compliance will make a tangible difference in the healthcare sector, ensuring safe and effective service delivery.

We seek and celebrate diversity and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans, and people with disabilities. By joining Serco, you'll access employee networks committed to diversity, inclusion, and belonging.

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.