ICT Technical Support Professional

1 week ago

Melbourne, Victoria, Australia beBeeItSupport Full time $80,000 - $90,000
Job Overview

We are seeking a dedicated and technically skilled ICT Support Specialist to provide essential support, education, and guidance in the deployment and maintenance of computer infrastructure.

You will be responsible for diagnosing and resolving technical problems, directly contributing to clients' engineering and product development success.

Main Responsibilities:
  1. Responding to inquiries and providing technical assistance and troubleshooting for PLM software and hardware problems.
  2. Providing support to clients for Siemens solutions, ensuring timely resolution of user issues and minimal disruption to business operations.
  3. Determining software and hardware requirements to provide effective solutions to client issues.
  4. Diagnosing, identifying, and resolving system problems and user-reported issues related to software functionality, data access, and workflows to ensure minimal downtime.
  5. Installing, downloading, and configuring PLM system infrastructure, including applications like Teamcenter and its integrations, ensuring efficient use of applications and equipment.
  6. Liaising with users and senior engineers to resolve complex technical issues, ensuring adherence to best practices and quality standards.
Requirements and Skills:
  • Bachelor's degree in a relevant field such as Mechanical Engineering or Information Technology.
  • Demonstrated experience in PLM software support, with a minimum of X years in a similar role.
  • Proven expertise in PLM implementation and support, specifically with Siemens Teamcenter (including Rich Client, Active Workspace, & BMIDE).
  • Strong proficiency in CAD software, particularly the Solid Edge Portfolio including NX Portfolio for Design (Modeling, Mold Wizard, etc.), and Rhino.
  • In-depth knowledge of PLM modules including Requirement Management, Change Management, BOM Management, and MCAD Integration.
  • Technical skills including TCL, VB.NET, HTML.

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