
Dining Operations Manager
2 weeks ago
Key Responsibilities
- Organize the daily operations of a food and beverage team ensuring efficient day-to-day operation.
- Deliver 5-star service quality across all F&B areas including restaurants, bars and in-room dining.
- Lead by example, motivate and coordinate the food and beverage team to exceed guest expectations.
- Communicate feedback and key information to the leadership team.
- Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests.
- Conduct training sessions to align with premium brand standards.
- Collaborate with the culinary team to support menu implementation and delivery.
- Monitor rosters and staffing schedules to meet operational requirements.
Requirements
- Minimum 2 years' experience in food and beverage preferably within a hotel environment.
- Passion for hospitality and delivering exceptional service.
- Enthusiasm for high-quality food and beverage experiences.
- Strong communication skills with a focus on teamwork.
- Emotional intelligence and excellent communication skills.
- Experience in staff rostering and scheduling.
- Excellent leadership and team working skills.
- Ability to problem solve in a fast-paced environment and resolve guest complaints.
- Knowledge of health and safety regulations and food handling best practices.
- Proven ability to lead highly motivated and engaged teams.
- Understanding of food and beverage operations inventory and ordering.
- A strong sense of ownership and a desire to grow professionally.
- Flexibility to work various shifts including weekends and public holidays.
What We Offer
- Competitive remuneration package.
- Ongoing training and development opportunities.
- Opportunity to develop your career and grow professionally.
- Duty meal and laundered uniform.
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