Logistics Delivery Coordinator

1 day ago

Dandenong, Victoria, Australia Lineage Logistics Full time

About Lineage Logistics

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As a global leader in temperature-controlled logistics, we put the safety and respect of our team first and believe the foundation for stability & growth starts with trust, support and collaboration.

We partner with some of Australia's leading and most iconic brands and you will have the chance to develop deep and rewarding relationships with key stakeholders across these businesses.

Our company is focused on being a vibrant, innovative and progressive employer where all our teams work safely, harmoniously and efficiently toward a common purpose - transforming the food supply chain to eliminate waste and help feed the world.

We are dedicated to building a diverse, inclusive and authentic work environment and encourage applicants from all backgrounds to apply.


Job Description:

We are currently seeking a Delivery Services Officer to join our team at our Lyndhurst facility in Dandenong South, Melbourne.

In this role, you will work efficiently and collaboratively with our customers and operations teams across Victoria, New South Wales and Queensland to manage and resolve customer queries, finding the best solutions for both our customers and the business.

This dynamic, fast-paced role requires outstanding customer service, problem-solving and influencing skills.

The successful candidate will be responsible for:

  • Responding to customer enquiries via email and telephone in a timely and professional manner
  • Partnering with the operations team to ensure all customer enquiries are dealt with and resolved in a timely manner
  • Diagnosing inbound customer service enquiries and resolve where applicable
  • Conducting enquiries with internal stakeholder prior to escalation any complex customer enquiries to Leader and operations
  • Producing KPI reports and performing general administration tasks as required

Requirements:

To be successful in this role, you should have:

  • Experience in a similar role, preferably within a manufacturing, logistics or distribution environment
  • A good understanding of a fast-paced logistics/retail operation
  • Extensive experience in providing high-quality and professional service to both internal and external stakeholders, including managing competing customer and internal stakeholder requests
  • Impressive credentials in developing strong relationships and rapport with customers and internal operations staff
  • Outstanding verbal and written communication skills
  • Time management and organisational skills
  • IT skills (Microsoft Office, WMS, TMS)

Benefits:

We offer a competitive salary package including a base salary of around $80,000 per year, depending on experience.

You will also have access to various benefits such as training and development opportunities, career progression and a supportive work environment.

Why Lineage?

At Lineage Logistics, we value our employees and strive to provide a safe and respectful workplace. We are committed to building a diverse, inclusive and authentic work environment that encourages employees to grow and thrive.

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