Client Support Coordinator

3 days ago

Perth, Western Australia beBeeCare Full time $80,000 - $100,000

Delivering exceptional customer service is at the heart of this role. As a Client Service Manager, you will be the first point of contact for our clients, ensuring they receive the highest level of care and support to continue living independently in their own homes.

About the Role

This Full-Time Fixed Term position involves building and maintaining strong relationships with clients and their families, ensuring they receive the best possible service and support. You will oversee all aspects of service delivery, working closely with internal teams to meet each client's individual needs.

Key Responsibilities
  • Act as the primary contact for clients and their families, providing accurate and timely information about available services.
  • Manage and document client feedback, ensuring concerns are addressed in line with Feedback Policy & Procedure.
  • Conduct regular wellness visits, client contacts, and annual reviews to optimise care and support.
  • Develop care plans aligned with ACAT/NSAF assessments and client goals, working collaboratively with clinical and allied health teams.
  • Ensure care plans are reviewed and updated at least annually or as care needs change.
  • Manage client budgets effectively, ensuring appropriate service delivery while preventing deficits or surpluses.
About You

You are an empathetic and customer-focused professional who thrives in a dynamic environment. Your ability to provide exceptional service and coordinate resources effectively will ensure clients receive the best possible support.

  • Evidence of COVID-19 vaccination.
  • Ability to obtain a National Police Clearance (within 6 months validity).
  • Successful completion of pre-employment health checks and reference checks.
  • Valid Class C driver's licence.
  • Reliable vehicle with full comprehensive car insurance.
  • Desirable: Certificate IV in Community Service Coordination, Enrolled Nurse (EN) or Registered Nurse (RN) qualification.
Why Choose This Opportunity?
  • Salary Packaging.
  • Discounted Health Insurance.

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