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Customer Value Architect
2 weeks ago
Neara is a high-growth technology company, backed by some of the world's leading venture capital and private equity investors, including EQT and Partners Group. Neara has developed a software platform that builds sophisticated, engineering-grade 3D digital models of critical infrastructure, delivered under a software-as-a-service model. To date, Neara has primarily focused on modelling electricity grids but is also expanding rapidly into other infrastructure verticals such as telecommunications and rail.
Neara's software platform has been adopted by infrastructure owners and operators around the world to solve some of the greatest challenges facing the industry. Neara's platform delivers solutions across the entire asset life cycle, from the design and construction of new networks to access renewable energy generation, to high value problem statements in asset management, through to the impact of climate change and extreme weather on the reliability and availability of critical commodities such as electricity.
Recognised as one of Time Magazine's 100 Most Influential Companies of 2024, our vision is to change how the world designs, builds and operates critical infrastructure. After achieving close to 90% market share in Australia and New Zealand, Neara now aims to help our customers get the most value from our platform.
Join Neara as a Customer Value Architect in a unique forward deployment role where you'll be the bridge between our innovative platform and our enterprise customers. This isn't your typical customer success role. You'll be embedded on-site with clients, working as their trusted advisor and advocate while ensuring they extract maximum value from our solutions.
You'll work at the intersection of sales, product development, customer success and strategy, translating complex technical capabilities into measurable business outcomes. Every customer has a different approach to analysing and managing business risks. Your role is to understand their unique perspective and configure Neara for their success.
What You'll Do
- Develop strong proficiency with the Neara software platform to translate its functionality and value to customers
Work directly and closely with customers, including meaningful time on-site, to:
Drive and embed use of the Neara platform, enabling proficient adoption throughout their organisation
- Ensure Neara solutions deliver on contractual scope and identified business outcomes
- Develop deep understanding of customer strategic imperatives to provide clear guidance on where Neara solutions can enhance their business
- Serve as a trusted commercial and technical advisor, ensuring solutions are fully embedded within business workflows and change management requirements
- Collaborate with customers to define business cases and ROI metrics, including established cadences for internal reporting and value delivery reviews
- Identify opportunities to expand platform adoption by uncovering additional business drivers or pain points Neara can solve
- Build close, trusted relationships with broad stakeholder audiences based on credibility, authenticity and transparency
Feed back ideas and direction to Neara's product teams, to make sure we are building the features which will unlock the most value for our customers
Collaborate closely with Neara Sales and Deployment teams to drive customer happiness, platform adoption, and measurable value demonstration frameworks
- Design and deliver focused training sessions and workshops aligned with customer goals and workflows
- Identify emerging client needs and strategic opportunities to inform customer account strategies and growth opportunities
Who You Are
- Significant experience with enterprise account engagement, strategy and client management, ideally within a large consulting organisation.
- Familiarity with enterprise software platforms and deployments
- Experience in developing tangible customer value and ROI frameworks that map to client strategic and business priorities
- Strong communication skills and critical thinking capabilities
- Strong external stakeholder engagement skills, including the ability to build trusted relationships
- A proactive problem-solver who enjoys finding creative solutions to solve customer pain points or enable commercial opportunities
- Experience within infrastructure, and specifically the energy sector, is a plus but not essential
- An engineering degree or familiarity with enterprise software platforms and deployments is a plus but not essential
- Utility/civil design background is highly regarded
What We Offer You
- Competitive salary + ESOP.
- Significant development opportunities with scope for lateral and upward movement in a high-growth company.
- Highly meritocratic, non-bureaucratic, and low ego work culture.
- The opportunity to play a direct, critical role in building and deploying complex, meaningful products to solve real world problems.
- The opportunity to touch multiple parts of the business and interact with different internal/external stakeholders.
Neara values diversity, belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.
Please note, you will require current and unrestricted working rights to be considered for the role. Unfortunately, we are not in a position to offer visa sponsorship at this time.
No agencies or third-party service providers, please.
Compensation Range: A$130K - A$150K
