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Senior Staff Roster Coordinator
3 weeks ago
This role plays a key part in our organisation, focusing on developing, maintaining and overseeing staff rosters to deliver high-quality support for all participants. The Roster and Train Staff Officer ensures fair allocation of shifts, compliance with staff qualifications, and efficient use of resources while balancing client needs and workforce availability.
Responsibilities:- Develop accurate rosters for all programs, ensuring timely deployment and minimal cancellations.
- Manage unplanned absences, late-notice changes, and emergency shift coverage, prioritising participant needs.
- Forecast rostering needs based on client growth, leave schedules, and service changes, ensuring seamless delivery.
- Allocate shifts fairly, matching staff skills, compliance status, and client requirements, promoting work-life balance.
- Ensure compliance with SCHADS Award rostering rules, preventing over-reliance on specific staff.
- Act as the main contact for rostering enquiries from staff, participants, and families, providing timely communication of roster changes and confirmations.
- Maintain >95% coverage of all planned shifts.
- 100% of rostered staff must meet compliance requirements.
- Reduce last-minute cancellations and unfilled shifts.
- Balanced distribution of shifts across the workforce.
- Accurate and up-to-date rostering documentation at all times.
- Experience in rostering or workforce management (NDIS, healthcare, or aged/disability services preferred).
- Strong understanding of SCHADS Award rostering requirements.
- Proficiency in rostering software (ShiftCare or similar).
- Excellent organisational and communication skills.
- Ability to remain calm under pressure and problem-solve in real time.
