Transformational Leader – Payment Services

2 weeks ago

Melbourne, Victoria, Australia beBeeSenior Full time $180,000 - $220,000
Job Overview

This is a strategic, client-facing role in the Commercial Solutions - Client Service Delivery team. We are looking for a Senior Manager to lead a team of implementation and client success consultants supporting key issuing partners using payment platforms across Australia and New Zealand.

The ideal candidate will have experience in direct staff management and leading client-facing or technology-focused teams in customer support roles, with at least 5 years' knowledge in payment services and familiarity with Cloud/SaaS.

They should also have a track record in driving strategic change, accelerating business outcomes, and leveraging advanced technologies to enhance client outcomes, including streamlined onboarding.

The Senior Manager will be responsible for:

  • Promoting a culture of accountability, high performance, collaboration, and inclusivity to empower teams and strengthen client-focused outcomes.
  • Mentoring and supporting team members to foster empowerment and ownership.
  • Supporting performance development and addressing performance-related concerns.
  • Recruiting and retaining talent, including interviewing and onboarding new team members.

The Senior Manager will also be responsible for:

  • Ensuring client projects and incidents are resolved within agreed timeframes.
  • Championing innovation and continuous improvement across the team.
  • Maintaining workflow balance and reducing case resolution times to improve efficiency.
  • Improving performance, cost-effectiveness, and compliance, introducing operational best practices.

Additionally, the Senior Manager will be responsible for:

  • Streamlining implementation and onboarding processes to reduce time-to-market.
  • Optimizing resource allocation and project execution to deliver faster client outcomes.
  • Establishing performance metrics and KPIs to monitor and drive revenue acceleration.

The Senior Manager will work closely with internal and external stakeholders to ensure alignment and effective delivery of client needs.

Key qualifications include:

  • 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 2 years of work experience with a PhD.
  • Experience in client relationship management and ability to build measurable action plans to help clients achieve goals and value from products and solutions.
  • Track record in driving strategic change, accelerating business outcomes, and leveraging advanced technologies to enhance client outcomes, including streamlined onboarding.
  • Experience leading enterprise-wide transformation initiatives improving operational models and agility.
  • Familiarity with payments platforms (e.g., Spend Clarity) and expertise in virtual cards, automated payments, B2B money movement.
  • Experience building an inclusive environment and empowering teams.
  • Strong technical aptitude to absorb technical information and apply it to business solutions.
  • Self-motivated, able to work under pressure with a diplomatic, customer-focused approach, and strong collaboration and problem-solving skills.
  • Customer and business focus with ability to work with teams at all levels.
  • Ability to set priorities, manage expectations, and work both in a team and independently.
  • Excellent time management and project management skills; strong communication skills.

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